Automating Voice Services From the Cloud — the Strategy Behind DT’s NIMS

0:03 [Music]

0:10 [Music]

0:17 [Music]

0:22 we wanted to do something completely

0:24 different

0:25 something that had never been done

0:27 before

0:28 we didn't know what the journey would

0:30 hold but

0:32 we had ambition our previous ims

0:35 platform was built like every other

0:37 service we operated

0:38 we had to do everything manually to

0:40 configure every element

0:42 it took months or often years to bring

0:44 something new to the market

0:46 and we were relying to the vendors as

0:48 they defined what our services look like

0:51 rather than us

0:52 [Music]

0:54 we virtualized and automated specific

0:56 functions but we still ended

0:58 up with technology cycles each one still

1:00 had its own hardware

1:02 control monitoring and automation

1:04 environment

1:06 continuing like that was not

1:09 acceptable we just wanted a new platform

1:13 a platform for innovation a platform

1:15 that we could use

1:16 for any service we imagined

1:20 we wanted to deliver a whole new set of

1:22 outcomes

1:24 faster time to market in-service

1:26 software upgrades that worked first time

1:28 complete automation of our operations

1:30 with software validated in seconds

1:32 and service features driven by us rather

1:35 than our suppliers

1:37 we knew we needed to radically change

1:40 the way we build

1:41 and run our platforms we strengthened

1:43 our great team

1:45 and hired the best talents from around

1:47 the world

1:48 we defined new processes replacing old

1:51 processes

1:51 that had been in place for years or

1:53 sometimes decades

1:56 we designed an open universal

1:58 cloud-based architecture that ensured we

2:00 weren't locked into

2:01 any supplier for any element of our

2:04 service

2:07 changing our way of working we really

2:09 challenged

2:10 all of our selected vendors to

2:12 collaborate with one another

2:14 as they develop new functions using a

2:16 devops model

2:17 sharing and integration testing across

2:19 different suppliers

2:20 as we develop the solutions

2:25 automation is a key part of our

2:28 philosophy

2:29 so we automated everything if it moved

2:31 we automated it

2:33 brutal automation

2:36 we selected the partner for each area

2:39 hardware

2:40 network fabric ims functions

2:42 orchestration and automation

2:44 but also key was selecting partners who

2:47 were on the same wavelength

2:48 who were hungry for radical

2:50 transformation

2:51 so even if they were competing for

2:54 business

2:54 they all understood they had to work

2:57 together as a team

3:00 and it worked now we have a fully

3:02 operational cloud-based platform

3:04 for our services so now we can see our

3:07 vision has become reality

3:08 we can put our ideas into production in

3:11 a few months

3:12 rather than years we can validate and

3:15 deploy new software versions

3:17 in a few days or even in minutes instead

3:20 of weeks

3:20 and we can change things as we go in

3:23 normal business hours

3:25 without affecting customer services when

3:28 we started this journey

3:30 no one else believed that it would be

3:31 possible but it was

3:34 we did it for our customers following

3:37 our pioneer instincts

3:38 and we did it for the future because you

3:41 know

3:42 we won't stop until everyone is

3:44 connected

3:47 [Music]

4:26 do

4:30 [Music]

4:45 [Applause]

4:46 [Music]

4:55 you