Halfords Revolutionizes its Customer Experience With Juniper's AI-Driven Network
Delivering better customer experiences with AI-driven networks.
For retailers, an aging network is a roadblock to business innovation. See how Juniper's AI-driven network has removed those roadblocks at Halfords, a leading UK-based motoring and cycling retailer, leading to more meaningful customer experiences.
You’ll learn
How Juniper’s AI-driven network provides in-depth information across its entire range of products and services
About how Halfords aligned all of its networks so they could make every customer touchpoint a positive interaction
Who is this for?
Guest speakers
Transcript
0:00 it's absolutely vital to us at Halfords
0:03 that every customer has the best
0:04 possible experience from the moment they
0:07 turn to us whether that be online or
0:10 visiting one of our stores or garages or
0:13 even having one of our vans arrive at
0:15 their home or place of work
0:16 [Music]
0:17 then we need to be able to offer the
0:19 best service the best products and of
0:22 course ensure that our colleagues have
0:23 the best tools technology and data at
0:26 the fingertips
0:27 this is all part of a philosophy to
0:30 expand the range of services products
0:32 and knowledge that we can offer to our
0:33 customers and make every customer touch
0:36 point a positive one whether that's
0:38 customers choosing to buy accessories
0:40 needing an mot or a service on their
0:42 vehicle or wanting one of our
0:44 comprehensive wecheck services
0:47 our colleagues can now provide greater
0:49 in-depth information across our entire
0:51 range of products and services
0:53 what that means is we know the network
0:55 is now completely reliable stable secure
0:58 and AI ready so now all of our systems
1:01 are completely aligned from back office
1:03 to in-store and Beyond
1:08 the reality is we're now able to
1:09 understand our customers requirements
1:11 better and offer advice and solutions
1:13 much more comprehensively definitely
1:16 different Quite A lot's changed I'd say
1:18 it's better it's got better it feels
1:20 more personal and friendly we can tell
1:22 that the customer is happier it's a
1:24 better customer experience now the
1:26 customer is happier and we're happier
1:28 this isn't just a digital transformation
1:30 story it's not even a juniper story it's
1:33 a business transformation story
1:34 [Music]
