AI-Driven SD-WAN Demo: Analytics

0:00 [Music]

0:05 the landscape of connecting enterprise

0:07 users devices and applications has seen

0:10 dramatic changes over a short time

0:12 expectations for secure connectivity

0:15 with great user experiences are as high

0:17 as they have ever been

0:19 nowhere are the operational challenges

0:21 resulting from this change felt more

0:23 acutely than at the far edges of the

0:25 network at the remote offices branch

0:28 sites and enterprise campuses

0:32 at juniper networks we have led the way

0:34 in applying innovative modern technology

0:36 solutions to these challenges

0:39 with wired and wireless access powered

0:42 by mist and we are excited to introduce

0:44 the newest piece of the ai driven

0:46 enterprise with win assurance powered by

0:49 session smart routing

0:50 this is what the branch of the future

0:52 looks like it is cloud managed ai driven

0:56 and smart about user experience

0:58 so let's walk through several days in

1:00 the life of this modern branch and see

1:02 what it is like to design deploy and

1:05 operate a full stack network with missed

1:08 ai

1:11 [Music]

1:14 we begin in the mist dashboard where we

1:17 have our sites configured for the

1:19 enterprise organization called acme we

1:22 have sites in westford and sunnyvale

1:24 which are our data center hub sites

1:27 cupertino is acme's brand new site that

1:30 we need to bring online

1:32 in the organization-wide settings we

1:34 have configuration for our when

1:37 starting with networks this is where we

1:39 describe who our user populations are

1:41 and the segments that will be used to

1:43 connect them throughout the wan i've

1:45 created a network tenant segment called

1:48 trusted to describe our corporate users

1:51 next we move to services and we describe

1:54 the networks and applications that our

1:56 users will use the wan to connect to

1:58 services describe the destinations on

2:00 the network that will be given discrete

2:02 policy for routing access and security

2:06 starting simple we have two basic

2:08 services we want our wan to deliver

2:11 one is internet which is described by a

2:13 single quad zero address prefix matching

2:16 all ipv4 address spaces the other is

2:19 microsoft teams which is described by

2:22 one of the many predefined applications

2:24 that the wan identifies automatically

2:26 for services describing applications

2:29 users can pick from a huge variety of

2:31 apps known by our session smartwan by

2:33 default

2:36 can also use categories of applications

2:38 or define our own identifiers to create

2:40 services for custom applications

2:44 now that we have a few named services

2:46 that the wan will deliver and we have a

2:48 network tenant describing who will be

2:50 accessing the services we need to

2:52 describe how the wan will be connecting

2:55 them this starts with topology

2:58 for the acme cupertino site we have mpls

3:00 and broadband for connectivity we need

3:03 to define each of these as overlays and

3:06 give path names to each of our westford

3:08 and sunnyvale hub sites

3:11 moving on to our wan edge templates we

3:13 have some of the local configuration

3:15 that will be applied at the sites

3:18 looking to our sunnyvale wan edge we

3:20 will manage the local device

3:22 configuration using templates since this

3:24 will be the first of many sites for acme

3:27 templates will help our cupertino branch

3:29 and all future sites deploy with

3:31 consistency

3:32 here you can see that our sunnyvale and

3:34 westford templates will inform those

3:36 sites they will operate as hubs in the

3:38 relevant overlays

3:40 and we can see that our new cupertino

3:42 branch is going to be a spoke to both on

3:46 the lan connected to the wired and

3:48 wireless access devices we have our

3:50 trusted network segment

3:52 for defining how the site will use the

3:54 available connectivity we have path

3:57 preferences

3:58 for cupertino and future sites using

4:00 this awan edge template they will use

4:02 overlay paths starting with the mpls

4:05 path to sunnyvale as primary followed by

4:08 the broadband path to sunnyvale and

4:10 finally the mpls and broadband paths to

4:13 westford

4:14 so at this point we have who our user

4:17 populations are what services the wan is

4:20 going to deliver and a strategy on how

4:23 the connectivity is to be used

4:25 a service policy is where we tie all

4:27 these things together oriented around

4:30 the service here we declare that our

4:32 trusted users are allowed access to the

4:35 internet service using the path

4:37 selection policy we have identified that

4:40 is mpls first broadband second

4:43 and that's it our basic design of the

4:45 wan connecting our new cupertino branch

4:47 is complete the wired and wireless

4:50 access is similarly defined and all we

4:52 must do next is unbox our devices and

4:55 connect them

5:00 today is the big day

5:02 our wired wireless and wan devices have

5:05 arrived and today our new branch site

5:07 goes live

5:08 here we have our new ssr branch device

5:11 with a missed claim code on it

5:14 this is consistent with a claim code

5:16 found on our missed access point and

5:19 juniper ex switch also fresh out of the

5:21 box

5:24 as we look at our wired and wireless

5:26 device inventory we have the switch and

5:28 ap already claimed because the devices

5:31 have never been turned on they are still

5:33 disconnected

5:35 let's go ahead and now claim our wan

5:37 edge device by entering the claim code

5:39 we indicate that we want to associate

5:41 the device with our cupertino site and

5:44 initiate the claiming process

5:46 in this instance we are claiming the

5:48 devices one at a time but this can be

5:51 done in bulk as we ramp up the pace of

5:53 deployment

5:54 once claimed the device is instantly in

5:56 our inventory associated with the

5:59 cupertino site

6:00 now we just need to plug everything in

6:13 making the physical wan connections the

6:16 yellow cable is the primary mpls

6:18 connection and blue is the secondary

6:21 broadband

6:28 next power is applied and our devices

6:30 boot up and connect to the cloud

6:33 one by one they learn of their function

6:35 topology and configuration and

6:37 transition into service

6:39 starting with the wan edge providing

6:42 connectivity for the switch providing

6:44 connectivity for the ap and last we see

6:47 from a user device that our acme corp

6:49 ssid begins broadcasting

6:54 we connect to it and get secure

6:56 connectivity for the user

6:58 as a trusted network tenant we can ping

7:00 destinations associated with our

7:02 internet service and open a browser to

7:05 access the web

7:10 heading back to our missed dashboard we

7:12 can now see that all branch wired

7:15 wireless and wan devices at our site are

7:17 now connected

7:21 our wan edge insights shows us that

7:23 telemetry is already arriving from the

7:25 ssr wan edge device

7:27 the device has securely learned its

7:29 place in the topology and is monitoring

7:31 the paths in the mpls and broadband

7:34 overlays

7:36 more than just the wan this is a

7:38 complete branch ztp experience including

7:41 wired wireless and now when

7:44 it is how thousands of sites can be

7:46 rolled out in a frictionless and

7:48 reliable deployment

7:50 before we leave the site let's show that

7:53 our session smart wan is able to

7:54 proactively respond to failures to

7:57 preserve user experience

7:59 let's invite a colleague to a teams call

8:04 our collaboration session gets underway

8:06 and we have high quality connectivity

8:08 through the wireless wired and wan

8:10 networks

8:13 with the call established over the

8:15 primary mpls path let's break the link

8:18 and see what happens

8:21 with ai-driven sd-wan the real-time

8:24 session is seamlessly failed over to the

8:26 secondary broadband path with minimal

8:28 disruption to the application experience

8:31 our site is now live with our user

8:33 experience enhanced by a tunnel-free wan

8:36 that minimizes faults and maximizes

8:38 uptime thanks to session smart routing

8:42 [Music]

8:46 okay our cupertino branch site is

8:48 deployed

8:49 let's fast forward a bit and look at

8:51 some of the wan insights being observed

8:53 by mist

8:54 our insights page gives us a view into

8:57 when performance for the site

8:59 we have a historical view of when

9:01 related events and applications that are

9:03 being used at the site are available for

9:05 review

9:07 also visible is a list of active client

9:09 devices that are utilizing the wan for

9:11 connectivity to services

9:14 these provide a comprehensive view of

9:16 user activity at the cupertino location

9:19 further down kiwan edge device

9:21 performance data is plotted in a set of

9:24 charts we see system resource

9:26 utilization including cpu forwarding

9:29 core and memory

9:30 near the bottom we see wan performance

9:33 for the network paths connecting this

9:35 wan edge to its peers this gives a

9:37 historical look at path behavior

9:39 including loss latency jitter and moss

9:42 score

9:48 being able to see all this when related

9:50 data with your own eyes is great but in

9:52 addition to wired and wireless telemetry

9:55 marvis our ai powered virtual network

9:57 assistant now sees wan data as well

10:01 starting with an organization-wide view

10:03 we see a top-level representation of our

10:05 user experiences in the wan

10:08 as our organization continues to roll

10:10 out to thousands of sites this lets us

10:12 quickly identify problem sites where wan

10:15 experience is being affected

10:18 here the wan telemetry from session

10:20 smart routers is processed to produce

10:23 sles which stands for service level

10:25 experience

10:27 looking at our recently deployed

10:28 cupertino site we can see that it is not

10:31 meeting service levels

10:33 clicking into the site we get a closer

10:35 look at the sles they are broken down

10:37 into three important health categories

10:39 that play a role in user experience the

10:42 wan edge device health the health of

10:44 when links and paths

10:46 and the health of applications

10:48 themselves

10:50 each sle is broken down into a simple

10:52 unit of measure for the user experience

10:55 called a user minute

10:57 simply put this is telling us what our

10:59 user experiences on the wan are per user

11:02 per minute

11:03 behind these seemingly simple

11:05 measurements are the complex and

11:06 powerful ai models of the missed cloud

11:09 fed by rich telemetry from the

11:11 sessionsmart network

11:13 for each sle we get a breakdown of the

11:15 root cause of the issues identified

11:18 whenever user experience is poor in the

11:20 wan mist not only tells us the root

11:23 cause but also tells us what was

11:25 affected

11:26 such as the impacted applications users

11:29 links paths and devices

11:32 let's take a look at a separate example

11:34 of sles in another recent real

11:36 deployment

11:37 here at this site we see that our user

11:39 experiences have not been affected by

11:42 things happening within the wan edge

11:43 device itself or by issues on wan links

11:47 but even still mist has noticed that

11:49 some application experiences are being

11:51 impacted

11:53 what could be going on

11:55 let's hop into our application health

11:57 sle to see

11:59 each sle contains a set of classifiers

12:02 that breaks down the root cause of poor

12:04 experiences in this case 98 of the times

12:07 that user experience has been poor the

12:10 cause has been actual application server

12:12 responsiveness issues going further into

12:15 sub classifiers we can see that apps

12:18 have been slow to respond even while all

12:20 the rest of the wan has been performing

12:22 perfectly looking at items affected by

12:24 this issue it shows us which users and

12:27 applications have been impacted

12:30 so miss told us that the network is fine

12:32 but there are issues out on the internet

12:34 that are causing the poor experience

12:36 let's check the news to see if there

12:38 have been any public reports of these

12:40 issues

12:41 sure enough this very same day there was

12:43 an amazon server outage applications

12:46 reported as impacted are the same ones

12:48 that mist told us about this is wan

12:51 assurance in action helping us find

12:53 impactful issues wherever they are from

12:56 client to cloud

13:01 [Music]

13:04 so what else can marvis do for us meet

13:07 marvis actions the proactive side of

13:09 marvis

13:10 marvis identifies actions that users can

13:13 take to improve their user experience if

13:16 there is action that can be taken to

13:17 improve the network it will be brought

13:19 to the forefront here

13:21 for our wan we see that marvis has

13:23 identified a persisting lte signal

13:26 quality issue

13:27 from here we can drill into the details

13:29 of the issue and get a better sense of

13:31 the impacts looks like i should take

13:33 some action and have the antenna

13:35 adjusted this is a great example of

13:38 marvis helpfully suggesting actions we

13:40 can take to make the user experience

13:42 better

13:46 [Music]

13:48 now marvis isn't just in the background

13:51 working on sles and looking to suggest

13:53 helpful actions marvis is also ever

13:56 present in the forefront of the missed

13:58 experience you can ask marvis questions

14:00 about the network at any time you can

14:03 ask it to help you do things like

14:04 troubleshoot a device or access

14:06 documentation

14:08 at our cupertino site we know teams is

14:11 an important collaboration application a

14:13 particular user at the site has noticed

14:16 periodic issues with poor teams calls

14:18 let's ask marvis to help us out

14:22 marvis quickly responds with a handful

14:24 of team sessions that it determined were

14:26 calls from our user yesterday

14:28 great let's ask marvis to troubleshoot

14:30 one of them marvis returns the

14:33 end-to-end path of the session from

14:35 client to cloud app server

14:37 we can see that marvis points out the

14:39 wan as a source of issues that impacted

14:42 the experience going one step further it

14:45 shows us the wan edges that the session

14:47 traversed and it pinpoints high network

14:50 jitter between the edge devices that

14:52 impacted the experience

14:54 think about that for a moment

14:56 a simple question why was my team's call

14:59 bad a question that would historically

15:01 need to be answered by top technical

15:03 operators across different disciplines

15:05 of expertise going device to device

15:08 pouring through logs and packet captures

15:11 mountains of monitoring information just

15:13 to answer where the session went and

15:15 where it went wrong

15:17 a simple question simply answered by

15:20 asking marvis

15:21 now that marvis has pinpointed the issue

15:23 let's go look at our sles for the wan at

15:26 the site

15:27 going to yesterday we see clear

15:29 indication of user minutes impacted by

15:32 wan link health

15:33 as we look at the classifiers and

15:35 subclassifiers of the issue root cause

15:38 we see the jitter marvis told us about

15:40 in the affected items we see that all

15:42 paths of connectivity for the site

15:44 experience jitter which indicates a

15:47 regional connectivity issue affecting

15:49 both wand types in the area

15:51 it also explains how even with the

15:53 capabilities of session smart routing

15:55 deployed to maximize experience no

15:58 decent forms of connectivity were

16:00 available and the impacts of the event

16:02 were felt by our user

16:09 this is ai driven sd-wan in action

16:13 in this demo we saw how our day zero

16:15 site design was created using powerful

16:18 templates for wan which can be

16:19 flawlessly repeated at thousands of

16:22 sites

16:22 next on day one we brought our site live

16:25 with frictionless deployment

16:27 from freshly unboxed devices to secured

16:30 wired wireless and wan connectivity

16:33 finally throughout day two operations we

16:36 saw how user experiences in the wan are

16:38 assured to be the absolute best they can

16:40 be

16:42 and when they could not marvis was able

16:44 to help us quickly find the cause and

16:46 give us actionable insights to help us

16:48 improve it this is just a taste of how

16:52 juniper's ai-driven sd-wan provides

16:54 exceptional experiences for end users

16:57 and simplifies operations for it

17:00 administrators

17:07 [Music]

17:09 you