Juniper Support Insights Demo

0:00 Welcome to the Juniper Garage.

0:01 I’m Kevin.

0:02 And today, I’m going to show you a better way to know exactly

0:05 what’s happening on your network, using Juniper Support Insights.

0:10 You’ll be able to see

0:11 where your assets are, know the health of your network and devices,

0:15 make sure they’re under support, and limit your exposure to risk.

0:18 With this kind of visibility, you’ll be able to make more timely,

0:21 informed decisions for your network and deliver an amazing support

0:26 and user experience for all that rely on it.

0:29 Sit back, crack open a cold beverage, and my friend Devin will show you

0:34 what Juniper Support Insights can do for you.

0:41 I'm taking us over to the JSI reports and zoomed us in.

0:45 At first glance, you see a lot of what you'd expect out of a reporting module.

0:49 In the top left, you have your list of reports.

0:53 You have a way to favorite them here on each report.

0:56 And this is where you would select the one you want to view.

0:59 Also across the top, you have another button for add to favorites.

1:02 It operates the same as the one on the report menu.

1:05 You have different ways to download your reports, including PDF and PowerPoint

1:10 and have a way to subscribe to receive your reports

1:12 regularly over email.

1:16 The subscribe functionality is straightforward and easy.

1:20 Give it a name relevant to you, a recipient

1:24 where the recipients are members of the Juniper Support Portal.

1:28 Select the reports you would like to receive.

1:31 You can select more than one.

1:36 And then the format you want to receive the reports in,

1:39 along with their frequency.

1:40 Frequency is daily, weekly and monthly.

1:43 To match up with calendar weeks and calendar months, not just the date.

1:47 So every week on Friday or every first Monday.

1:56 Every report has filters across the top.

2:00 And you’re able to go

2:01 historically into the reports any day that there is a collection.

2:06 You can go back in time and see the data from that day

2:09 along with compare to another point in time.

2:13 If any time you

2:14 want to start a report over, you have your clear filter button here.

2:16 You also know the last collection date to make sure that your updates

2:22 are happening regularly by seeing your date right here.

2:27 So start to drill into the data.

2:29 If you know what report you want to go to, you go to the top left and select it.

2:32 You also have the option of doing a drill through.

2:36 Any of these pieces of information, you can right click drill through

2:39 and it’ll take you to

2:41 the certain report with the filters that you want to apply.

2:47 For this, we’ll jump over manually using the menu,

2:49 go to hardware inventory.

2:51 This serves the purpose of giving you a breakdown of

2:56 what equipment is in your estate, what models, what the hostname is,

3:00 what the serial number is, what the software that’s running on it.

3:04 What you’ll see here as well is the common format

3:07 that we have from our report

3:08 to have visualization on top and that data on the bottom.

3:12 In this case, you have a way to see the data organized in a hierarchy view.

3:16 Or if you’re a person who likes to manipulate the data,

3:19 you can do show table which flattens this out for easy to use in Excel.

3:25 To export that data out in that CSV format, you have your three buttons over here.

3:30 Export data and it’ll give you

3:32 an Excel sheet.

3:35 Next up, we’ll view the device management inventory,

3:38 which acts as the software inventory for the environment,

3:42 seeing what devices are running, what versions, along with the mastership

3:47 state for primary and backup devices.

3:57 One of the big reports

3:58 is the hardware end of life.

4:01 This has the added benefit of having easy pivots from data point to data point

4:06 quickly going from device group,

4:08 to product family, to model number, to host.

4:13 The same as you saw before, you have your hierarchy view

4:16 and you have your flat view, using show table.

4:22 You have a useful set of reports here called the routing reports.

4:25 Depending what you have set

4:26 up your environment, you have find the report relevant to you

4:29 and will give you the basic information about those connections.

4:34 The hosts, the peer to peer address

4:37 description, whether it's up or down, letting you quickly

4:41 get a view of the environment.

4:47 Next up are the set of reports to help you with your troubleshooting:

4:50 alarm details, commit history, coredump.

4:54 Being able to quickly see across the environment

4:57 on what devices have major alarms, have minor alarms.

5:02 Together these reports let you begin some of your troubleshooting.

5:06 Let’s say a problem was raised and started at 2 p.m.

5:09 yesterday.

5:10 You’re quickly able to scan for any alarms,

5:12 any coredumps that might have caused a blip,

5:15 any commit changes that might have led to the problem being raised.

5:19 And these work for our J-Tech folks as well.

5:21 They have access to these reports for them to answer some of their own questions

5:25 rather than always relying on asking.

5:27 To keep this high level, I'll take us back to the dashboards

5:31 and say thank you for giving us your time and letting me walk you through JSI today.

5:35 We’re happy to be adding to our cloud posture

5:38 to continue to improve your experience and engagement with Juniper.

5:41 Take care and we'll talk to you soon.