Wired Assurance: Day 2 – Marvis Conversational Interface

00:03 marvis is a new member of your it team

00:05 that you can actually work with

00:07 the latest enhancement is a

00:08 conversational interface where users can

00:11 see pending actions or inquire about

00:13 something else

00:14 users can click on suggested actions or

00:17 ask questions like what is happening

00:18 with this unhealthy access point

00:21 marvis is a purpose-built ai engine that

00:23 returns the relevant details about your

00:25 network based on log-mining

00:27 machine learning algorithms and an

00:29 overall rich data science toolbox

00:32 in this example marvis processes the

00:34 site's ap data

00:35 and concludes that an upgraded firmware

00:37 image can make the ap healthier

00:40 the user tells marvis yes and that's it

00:42 no need to search for the firmware or

00:44 upgrade button

00:46 marvis enables ai-driven support to

00:48 proactively resolve network issues

00:50 with live feedback and real-time data

00:53 here marvis verifies that the firmware

00:55 upgrade was properly executed

01:05 marvis's nlp has been enhanced with nlu

01:08 so it can understand what your intent is

01:10 even with misspellings

01:12 ask marvis to troubleshoot a specific

01:14 client by selecting it from the list

01:16 which yields the client's issues and

01:19 actions the user can take

01:21 this client appears to have some dhcp

01:23 issues

01:24 so asking about the failure timeline

01:26 yields a better understanding of the

01:28 history of the problem and when it

01:29 occurred

01:31 if you would like to see more marvis

01:33 pulls together supporting data for the

01:34 problem

01:35 and allows the user to dig in deeper

01:38 marvis contextualizes your intent to

01:40 show you what matters

01:41 like the exact client experiencing

01:43 issues and every time it failed to

01:45 connect

01:46 if the problem cannot be resolved marvis

01:48 can automatically

01:49 open support tickets in other systems to

01:52 get more eyes on the issue

01:54 the key takeaway of marvis is to focus

01:56 on making user experiences

01:58 better with streamlined operations to

02:00 quickly resolve problems

02:01 before users know they exist

02:20 you