University of Central Lancashire discuss digital transformation journey with Juniper Networks

0:01 it's not just a network it's an

0:03 enablement system for many things not

0:05 just sustainability not just for

0:07 safeguarding not for just for

0:09 connectivity but every experience

0:12 throughout

0:19 University hello my name is Jamie

0:21 pitchforth I'm head of education at

0:23 Juniper across Europe middle EAS and

0:25 Africa today I'm in conversation with

0:27 Chris Leakey head of IT operation

0:30 at the University of Central Lancashire

0:32 hi Chris good to meet you and you jery

0:34 good to meet you so digital

0:36 transformation has become a very broad

0:38 subject what does digital transformation

0:41 mean to you and what do you see the role

0:45 of juniper in enabling that digital

0:47 transformation so it's fair to say Jamie

0:49 that the University have made a

0:50 significant investment but they didn't

0:52 go out to say I want to buy Network they

0:55 wanted to buy a platform that would

0:56 enable the delivery of world-class

0:57 education to students fundamental we get

1:00 all the benefits that junip can give us

1:03 and we have a worldclass system that can

1:04 do all the use cases that we need in a

1:06 university 10 faculties at the

1:08 University of Santa lanasia many

1:10 different use cases and Innovation

1:13 particularly digital Innovation handsets

1:15 devices and new connected devices in the

1:17 world of iot um the growth is phenomenal

1:21 how are you keeping Pace with the

1:23 demands of the students and and the

1:26 university in general so it's fair to

1:28 say we've looked at this you know when

1:29 our students come and stay with us in

1:31 our Halls of residence they want a home

1:32 from home Hotel style approach you know

1:35 they want the access point in the in the

1:37 room they want to be able to plug in all

1:39 the different devices you know they

1:41 don't just come with a laptop anymore

1:42 it's Alexa it's Siri it's various

1:45 platforms that they all bring and they

1:46 all want to work it has to be on they

1:49 have to be able to connect anywhere

1:51 anytime Juniper will give us that

1:54 excellent and from a procurement point

1:56 of view you went out to the market you

1:58 looked at all the different vendors

2:00 Juniper was the chosen technology which

2:02 is obviously makes us very happy and you

2:04 know Welcome to our higher education

2:06 Community why did you choose Juniper

2:08 what stood out I've inherited a world

2:10 class selection for a world-class

2:12 solution the put the key point being

2:14 it's data driven data is the key it's

2:17 the lifeblood of any organization we

2:19 need to know what's happening where it's

2:21 happening when it's happening and no

2:22 longer be reactive but proactive be able

2:25 to take us that step further and that's

2:27 what we'll get here and that's why this

2:29 product Stand Out Head and Shoulders

2:31 above any of else so Simplicity in being

2:34 able to very very quickly identify

2:36 issues or potential issues that could be

2:38 servicing affecting is critical to you

2:41 guys absolutely you know I talk a lot

2:44 and colleagues will know at the

2:45 University I talk about the whole thing

2:46 of

2:47 TCO we can't spend a huge amount of time

2:51 troubleshooting incidents we can't spend

2:53 a huge amount of time provisioning new

2:56 services for our students and our staff

2:58 we need to be acting at fastpac deliver

3:01 and deliver value early that's what this

3:03 solution does and out of the box we also

3:06 get a new part of the team of course new

3:07 employe Marvis Marvis doesn't say

3:10 holidays either which is even

3:12 better no absolutely it's uh been a

3:14 revelation and a game changer for us and

3:17 certainly for our customers in terms of

3:19 that Simplicity element and and focusing

3:22 in on user experience the one of the big

3:25 benefits that many of our customers are

3:27 now taking is the analytics and the

3:29 insights in real time that allow you to

3:32 assure a user experience how important

3:35 is that to you and your students

3:37 critical whether I'm the whether we're

3:39 talking about students who are studying

3:41 cyber security whether we've got a

3:43 student who's in Fine Arts whether we've

3:45 got a student in dentistry it has to be

3:47 on it has to be working it has to be

3:49 simple has to be straightforward to

3:51 consume and service needs to be

3:53 available and then to top it off if we

3:55 go and put something in like location

3:57 services for example we're then

3:59 enhancing the service it's no longer

4:01 just a network and yes I've got internet

4:03 connectivity but actually I've got a

4:05 solution that enhances the whole

4:07 experience so location services and

4:10 specifically that virtual Bluetooth

4:12 capability which is now integrated

4:13 within our access points is a really

4:16 strong Foundation that we're seeing

4:18 across the higher education Community

4:20 for digital transformation how are you

4:22 looking to use the intelligence that

4:24 footfall intelligence linking into your

4:27 uh estate systems really to Drive

4:30 efficiencies and and make the buildings

4:32 more efficient in uh in how they're

4:34 being used from a sustainability and

4:36 carbon neutralization perspective

4:39 sustainability it's a key issue both for

4:41 us you know key objective for any

4:43 University at the moment and a key

4:44 driver for many students when they're

4:46 selecting the university you know

4:48 University of Central Lasher will get

4:50 huge benefits from understanding the

4:51 footfall of their students where do they

4:54 go when do they go there what's in use

4:56 what's not you know we have a huge

4:58 estate over 50 buildings we need to

5:01 understand all those moving parts so

5:03 it's been able to look at analytics

5:05 around student engagement which can

5:07 impact things like health and well-being

5:09 you can use that as a as a really good

5:11 insight as a barometer towards retention

5:14 is a student actually engaged

5:16 consistently and regularly or are they

5:18 not so are you planning to use these

5:21 capabilities within the university as

5:23 you embark on your digital Journey

5:25 absolutely you know and it moves into

5:27 things like Safeguard absolutely that

5:29 can put it any better for me you've then

5:31 got things like critical Arc of course

5:33 to integrate it becomes a solution

5:36 that's the whole point it's not just the

5:38 network service it's not just

5:39 connectivity and you know I think it's

5:42 1.5 MERS accuracy we can get with vbl

5:45 that's absolutely the place to go it's

5:47 not just a network it's an enablement

5:50 system for many things not just

5:52 sustainability not just for safeguarding

5:55 not for just for connectivity but every

5:58 experience throughout University

6:00 it's always exciting when a university

6:03 joins the Juniper community that is

6:05 already using technologies that are

6:07 already integrated with our platforms so

6:10 critical Arc Incident Management

6:13 personal security such a critical

6:16 element of of outcome and value that

6:18 that the universities are seeking you

6:21 have critical Arc you now have Juniper

6:23 are you looking forward to that

6:24 integration and delivering that

6:26 additional value absolutely you know

6:28 there's many things that we need to

6:30 integrate with juniper it's not just

6:31 that but we need to have a whole

6:33 ecosystem integrated from top to bottom

6:35 to deliver that whole experience for the

6:38 whole of the students and staff at the

6:40 University wherever they may be so yes

6:43 absolutely it's a key thing whether it's

6:44 a safeg garden whether it's coms and

6:47 everything in between yeah no absolutely

6:49 and I think you're on a journey that

6:51 some of our users and some of our our

6:54 universities are maybe a little bit

6:56 ahead of the game cuz you're at the

6:57 start of that Journey but I think one of

6:58 the big benefits is the community that

7:00 we've built we now have I think 22

7:03 universities that are on their digital

7:05 Journey their digital transformation

7:07 with with juniper so coming into that

7:09 Community sharing ideas seeing what's

7:12 worked what's not worked is going to be

7:14 a really advantageous thing are you

7:16 looking to take benefit from that

7:17 Juniper community and fully Embrace that

7:20 absolutely we've started to do that in

7:21 other areas as well with other

7:22 Technologies but 100% we have to do that

7:25 what works for other universities should

7:27 work for the University of Central

7:28 lancas however why not be the leader as

7:31 well so why don't we start something new

7:33 and take us on a New Journey absolutely

7:35 the fact that we can look at things like

7:38 okay we're cyber Essentials plus we're

7:40 very proud of that but can our solution

7:42 take us to ISO 27,000 of one absolutely

7:46 no brain can it help us maint achieve

7:48 and maintain PCI absolutely no brain and

7:51 all of a sudden we then take our

7:53 students and our staff alike on this

7:55 journey yeah absolutely so the

7:58 foundation is is coming what what's

8:00 going to be your priority Focus as you

8:02 evolve over the next sort of 3 6 9 12

8:05 months deliver value absolutely you know

8:08 the objective is to De deliver value

8:11 improve the experience and look at when

8:14 we looked at how we deliver Wi-Fi today

8:16 we were able to use data from our

8:18 service test to enumerate how much our

8:21 student suffering that you have in terms

8:22 of Wi-Fi what sort of instance are we

8:24 seeing when are we seeing them where are

8:26 we seeing them what we'd like to see and

8:28 we're starting with

8:29 our hols of residents when we roll that

8:32 out do we see that come down do we see

8:34 those instants come down do we see that

8:36 experience go up absolutely that's what

8:39 we're looking for excellent R it's

8:41 exciting times and I think your future

8:43 looks absolutely fantastic you got the

8:46 perfect Foundation to start that digital

8:48 Journey so I'd like to say huge great

8:50 big thank you for taking the time out to

8:51 come and meet with us today very much

8:53 appreciated thank you Jamie and thanks

8:55 to everybody at Juniper it's you know an

8:57 absolute pleasure we look forward to

8:58 roll out and being supported by you and

9:00 other communities