AI in Action Customer Panel: Real AI-driven Networks and Outcomes

0:00 [Music]

0:13 thank you very much for joining awesome

0:15 thank you sir so uh maybe I'll turn it

0:18 over to you and I'll introduce yourself

0:20 hi I'm Emil Caldwell I'm an assistant

0:22 director at the University of Washington

0:24 um we support three campuses and three

0:28 hospitals and several clinics

0:30 and we've been working with Miss for a

0:33 little over a year now

0:34 but a long time Juniper customer we've

0:36 been a long time Jennifer customer on

0:37 the wired side

0:39 since about 2000 we've had in our

0:41 gigapop and our Washington K20 network

0:44 and on campus and routing and switching

0:47 as well awesome thank you

0:50 uh yes so good afternoon everyone my

0:52 name is Jason koich I'm the director of

0:54 network voice and wireless for loblock

0:56 companies limited largest retailer in

0:58 Canada correct awesome okay hi I'm

1:01 Michael Worley I'm the senior Wireless

1:02 technician at Rady Children's Hospital

1:04 in San Diego we're the uh

1:09 San Diego County's Premier

1:11 Pediatric Hospital supporting uh you

1:15 know all of the kids in our County and

1:17 areas awesome thank you Mike for joining

1:19 Matthew yeah I'm Matt Frederick I'm the

1:21 lead Wireless engineer at HEB it's a

1:23 grocery chain in Texas it's around 370

1:25 stores

1:26 awesome there you go

1:29 they've planted their sales teams in the

1:31 audience and so cheering that's where

1:33 the sharing is coming from but

1:35 um Matthew maybe I'll start with you how

1:38 did how did you come to know about

1:40 Juniper because you were we were not an

1:41 incumbent provider for you yeah so we

1:43 were just um looking for our next

1:45 Generation Wi-Fi solution and uh you

1:47 know Juniper is one of the Front Runners

1:48 so we um we did a pilot with three

1:51 different vendors three different stores

1:52 for about six months it was a uh we were

1:56 kind of forced to accelerate ours

1:57 because there was an urgency to kind of

1:59 get off our older solution

2:02 um but yeah at the end of six months um

2:04 all of the metrics that we put out for

2:06 uh evaluating the solutions

2:09 um Juniper went out on that and um that

2:11 one of the biggest data points on it was

2:14 um that at the end of the six months the

2:16 Juniper store was the only one that

2:17 didn't have a Wi-Fi ticket put in and so

2:20 awesome thank you thank you yes so uh

2:23 zero ticket evaluation the zero ticket

2:26 POC uh yeah now that's something we

2:29 strive for I can't promise that every

2:31 time but uh uh Mike what's been your

2:34 experience uh our experience with with

2:36 uh you know evaluating uh Juniper Mist

2:39 uh against the incumbent and others was

2:42 we did about a two-year evaluation uh we

2:44 we partnered with a company to do with

2:46 Baker and not only did uh Mist win the

2:49 bake off but our personal uh preferences

2:52 and insights and and being able to see

2:54 you know client information come through

2:56 to us to make our job easier was

2:58 no-brainer awesome and and specifically

3:01 speaking for you it's it's a healthcare

3:03 institution yes it changes hard and the

3:06 network is you know life critical it's a

3:09 big decision so thank you for partnering

3:10 with us Jason about you so my our story

3:14 is uh very similar uh to um to the to

3:17 this two stories you just heard we

3:18 completed a two year lit we evaluated

3:21 four vendors and actually a fifth vendor

3:22 if you consider Cisco Meraki as separate

3:25 platforms we deployed it to seven or

3:28 eight stores each we spent a lot of time

3:31 we evaluated it against I would say 10

3:33 different categories and probably 100

3:35 different features or metrics and uh

3:38 Mist came out on top

3:39 um so it was it was an easy decision

3:41 once we laid it all out awesome thank

3:44 you very much so if if you're new to

3:46 Juniper Mist one thing I ask you to do

3:49 not do what Jason did do not try for two

3:51 two years

3:53 we starve ourselves for software if you

3:56 don't buy for two years so Amal you

3:58 didn't do that thankfully no we didn't

4:00 do that

4:01 um we first started with about 20 APS on

4:03 the floor in our building

4:05 um we worked with different engineers

4:08 and within about a week

4:10 we had everything that we worked on that

4:13 was working on our other vendor working

4:15 on mist and fully integrated

4:17 um and so at this time we were looking

4:20 at thinking about six gigahertz where

4:23 our other vendor is starting to cloud

4:25 cloud implementation so I felt like

4:28 we're going to be looking at Cloud with

4:30 them as well

4:31 and so I figured though you're a brand

4:33 new vendor and I think like a lot of you

4:36 I I had people I know people from our

4:39 current vendor that it currently works

4:40 for missed so I reached out to them and

4:43 you know it was great working with them

4:46 and you know Sadir says I had the

4:49 biggest pilot he's ever seen we ordered

4:52 a thousand APS and we put in our

4:54 building then we put in our computer

4:56 science buildings our electrical

4:58 engineering buildings our lecture Halls

5:01 um all of our highest capacity most

5:03 demanding users and it was flawless

5:07 awesome thank you Flawless that's a

5:09 great don't use that if you do want to

5:12 do a thousand AP pilot I'm all for that

5:15 so uh if if your budget allows that

5:17 that's great so Matthew you're a

5:19 Hands-On engineer uh this was a big

5:22 decision for your team you've been with

5:24 your previous vendor for several years

5:26 actually two generations what for you

5:29 was the compelling event for our

5:32 choosing mist

5:34 um yeah so I mean from from our

5:36 perspective the the wireless team

5:38 perspective just the um the usability of

5:41 the platform but also the amount of data

5:42 that we got in the platform so we um we

5:46 are able to now

5:48 use that data to then now get to like

5:51 the root cause of you know what an issue

5:53 was in the previous vendor we weren't

5:55 able to have much visibility into that

5:57 so it was kind of like a reboot and prey

6:00 that it just goes away and um but with

6:03 this one we're actually we're actually

6:04 not rebooting we're actually getting the

6:06 data we're getting the packet captures

6:08 we're seeing what's actually wrong and

6:10 whether it's residing with our team or a

6:12 different team we can use that to to

6:15 drive to a solution for it awesome

6:17 awesome and uh Mike um how was the

6:21 deployment experience uh because uh that

6:23 that's it's very critical especially a

6:26 hospital in California with all the uh

6:29 all the requirements there how did you

6:31 go through that we uh subcontracted out

6:33 to a low voltage vendor uh about four

6:35 guys uh deployed 900 APS within six

6:38 weeks and it's been fantastic

6:41 yeah and and uh the brackets talk about

6:44 the brackets your sales Engineers are

6:46 going to tell you that you can reuse

6:48 your existing brackets provided you're

6:50 with an incumbent vendor um don't use

6:52 them use the brackets that come with the

6:55 aps they're so much better I love those

6:58 things so the and you have a story about

7:00 brackets as well so talk about that yeah

7:03 so one way to put with our other vendor

7:05 when we deploy we have to know what this

7:07 what the modeling type is what ceiling

7:09 grid is like or is it hard lid is it

7:11 wall mounted and we have to supply we

7:14 have to maintain a stock of at least

7:17 five to seven different mounts

7:19 and with mass we get the map the

7:22 mounting bracket with the AP and it fits

7:24 95 or more percent of our installations

7:27 Universal bracket it's a universal

7:29 bracket it's a thing yeah

7:31 Jason how how was your POC experience

7:36 human long POC uh all kinds of vendors

7:39 uh what's the AHA from mist

7:44 okay

7:45 I think the

7:47 um we we evaluated that the AI the ml

7:50 platform was probably between 18 to 24

7:53 months ahead of the competition and

7:56 that was that was difficult to ascertain

7:59 but the level of detail that we went

8:02 into as you know we talked about a

8:04 two-year two-year two-year two-year and

8:06 don't do two-year

8:08 but it really it really hammered home a

8:11 lot of the things that you're hearing

8:12 today from from the customers and from

8:14 you know the the engineers and the

8:15 Juniper folks it really is

8:18 um a fantastic platform and it really

8:20 does learn about the environment and can

8:23 help us help our customers and that

8:25 ultimately is what makes our mttr go

8:28 down our customer experience go up and

8:30 uh and really provide that world-class

8:32 service that our clients and our

8:34 customers expect awesome

8:36 um if any of you have a question for our

8:38 esteemed panel here walk up uh I guess

8:41 if you ask a question just to Mosey up

8:44 and stand up to a mic I'll give away a a

8:46 Marvis jacket how about that right so if

8:49 you have a question please uh you know

8:51 even if you're an existing customer if

8:53 you have a genuine question please walk

8:55 up Amel uh the

8:58 higher ed is a Melting Pot of devices I

9:02 mean it's the it's sincerely you know of

9:04 all the networks I know the healthcare

9:06 folks think it's their network is hard

9:08 everybody thinks their network is hard

9:09 but your network literally changes on

9:12 you every three months when students

9:14 come in with their new devices no

9:16 control but the harder part is actually

9:18 doing this transition you have 18 000

9:21 APS and you're only a thousand fifteen

9:23 hundred APS through Mist how are you

9:25 dealing with that transition that's

9:27 where a lot of customers get started

9:28 right so with our other vendor

9:30 everything is tunnel back to a central

9:32 location so we deployed must Edge

9:35 devices and we we put the client user

9:37 mainlands on the same VLAN so they share

9:40 the same IP space

9:41 and so when we and we're also careful to

9:44 not mix within buildings we'll have a

9:47 missed building that it might be next to

9:49 naruba building I'm sorry or the vendor

9:51 building

9:56 um I'm not doing a robot

10:00 um but since they keep the same IP they

10:03 just roam freely and you know with the

10:06 integration that they helped us with it

10:09 just works what works with that issue

10:12 and that's a big deal especially for a

10:14 large co-located campus Because without

10:17 changing the profile on the user the

10:19 user should know that they're connecting

10:21 to a missed AP or another vendors AP and

10:24 and I would say that

10:26 um

10:27 the thing that really helped was

10:31 your engineers now the other vendors

10:33 products as well are better than those

10:35 vendors do

10:37 that's good that's good you have a story

10:40 Mike on that white glove right how we we

10:44 talk about because

10:46 we Juniper you know we have a great

10:49 product but we have four percent market

10:51 share in in Wireless we have we every

10:54 nothing within is something that was

10:56 handed to us we earned that and so

10:58 culturally the way we are built is to

11:01 literally just White Glove these these

11:04 engagements so much that you not only

11:06 love the product but the people talk

11:08 about your experience uh White Glove and

11:10 earning it it has never been more true

11:13 uh with another render uh rather than

11:15 fire and forget meaning you know hey the

11:17 sales made the POS cut I don't want to

11:19 hear from these people calling to tech

11:21 support I I feel that uh I've personally

11:24 been in touch and surrounded with my

11:26 sales engineer uh and opening a ticket

11:30 or opening an incident and then getting

11:31 on the phone with the product Engineers

11:33 product developers the the knock at

11:36 Juniper missed eight people sitting on

11:38 this call troubleshooting this issue

11:40 coming to a resolution and saying hey

11:43 you know what this is what we're going

11:44 to do for now we've got a feature

11:45 request then we'll get a firmware out in

11:47 a couple of months it's been amazing

11:50 awesome thank you Mike and support wise

11:53 ml you have a story around just the

11:55 support interactions uh yeah yeah no

11:58 it's been great so

12:00 our issue is our client

12:03 um tickets we have very little on either

12:05 side either vendor but we're I really

12:07 see the savings is with our other vendor

12:10 I probably spend one and one to one and

12:13 a half ftes

12:14 supporting

12:16 issues with their software with their

12:18 hardware and we have tickets that have

12:21 gone on for two years

12:23 with missed we we spent maybe five

12:28 percent of our time at most and most of

12:31 our tickets are

12:33 are resolved sometimes the same day

12:35 an example at

12:37 um so there doesn't know about this but

12:39 yesterday we had a big Zoom call

12:41 all of our department 400 people on it

12:43 and our avps in our building some of the

12:46 surrogate and garbled connections

12:48 and so we had the zoom integration in

12:50 our Miss portal and we could see that in

12:53 the in the zoom statistics

12:55 and we're able to use the slas to see

12:59 that we're having a lot of broadcasts

13:01 would look like high DHCP issues DNS

13:04 issues and we found the trigger

13:07 and then I reached out to people at this

13:09 conference with about two hours they had

13:12 figured the root cause analysis and know

13:14 what the problem is no thank you very

13:16 much thank you yeah uh great story

13:21 Tom I'll go to you since you're standing

13:22 there I don't give you t-shirts for

13:24 Juniper employees but sure try first of

13:26 all you do owe somebody a t-shirt they

13:28 tweeted that Cydia rocks and Tom sucks

13:32 I just wanted to thank you for that

13:35 second I wanted people to know the mic

13:37 was right here if you have questions and

13:39 then third I have a question for the

13:41 panel so when you made the migration

13:44 from your old Network to the Juniper

13:47 Mist Network how big a deal was that for

13:50 you how difficult and painful and you

13:53 had to manage two workflows for a while

13:55 the old workflow for the old Network and

13:58 the new workflow was that a big deal was

14:01 that a challenge how did you deal with

14:02 it

14:03 Matthew maybe you if you want to start

14:06 um yeah sure so um as far as the

14:08 transition process I mean the the

14:10 installation of the APS and and getting

14:12 getting the old Network out and the new

14:14 network in

14:15 um has been

14:17 um has been really great like with uh

14:19 we're able to train our vendors on the

14:21 insta on the missed AI app and then they

14:23 can then you know place the aps on the

14:25 map name them and stuff and so there's

14:27 no more of the you know just getting a

14:29 hand-drawn map from the vendor and just

14:31 getting a picture from the cell phone

14:32 and then having to track everything down

14:35 um so just when it's cut over it's it's

14:37 up and it's working

14:39 um and um as far as as

14:42 um the two workflows the workflow with

14:44 Miss is is

14:45 um it's it's pretty much lined out there

14:48 kind of what you need to do because it's

14:50 if something's wrong it kind of tells

14:51 you this is wrong and this is where to

14:53 go and things and um you know all of us

14:55 are are Norway round enough to where we

14:58 know you know to read packet captures or

15:01 something like that if there's an issue

15:02 so

15:03 um really it's just like if an issue

15:06 arises at one of the newer missed stores

15:08 and

15:10 um then we just take care of it if it's

15:12 an issue arises at one of the stores

15:14 that we have in transition yet it's like

15:15 no and then yeah

15:19 Jason you have a massive Network right

15:22 almost 35 000 APS you haven't

15:25 transitioned quite yet a lot of that yet

15:28 how is that working for you uh so very

15:31 similar

15:32 um so we came from a zero touch event

15:34 under today so we expected nothing but

15:36 zero touch and the nice thing about the

15:39 the transition to mist has been our

15:41 partner our feet on the ground

15:44 um in today's world in our incumbent

15:46 they've got full access to our platform

15:47 and that's something that I would rather

15:49 not have that requires in order for them

15:51 to do their job uh with the missed

15:53 platform we stepped it back we reduced

15:56 the access that they have reduced the

15:58 ability to make for them to make changes

15:59 that could cause a problem and we

16:02 maintained a the exact same deployment

16:04 methodology so it had a the you know pun

16:07 intended there was Zero impact yeah

16:10 nice Mike yeah our uh you know the

16:13 deployment rollout was actually fairly

16:15 seamless 20 of our sites were remote

16:17 locations that uh shut down in the

16:19 evening so we were able to go in and

16:21 knock these buildings out very quickly

16:23 and very easily our big challenge at the

16:25 hospital is I've got four large

16:27 buildings at the main campus that

16:28 comprised roughly half of my AP

16:30 deployment with patients clinicians

16:33 families moving through roaming from the

16:37 incumbent to the the new missed APS as

16:39 we went through and it took us about two

16:41 weeks I did not have one ticket

16:44 from from that deployment process that

16:47 we we established very clear boundaries

16:49 and let people know if you're roaming

16:52 and using uh say a jabber client device

16:55 for your phone calls stop

16:58 finish your call then continue about

17:00 your business and that saved us it

17:02 really it made the The Experience just

17:04 awesome awesome thank you thank you very

17:07 much that's a question there yeah

17:11 oh yeah I had a two question so the

17:12 first question is for anyone who like

17:14 migrated from like an incumbent Wireless

17:17 provider to mist

17:19 um have you has anybody done so in

17:21 predominantly outdoor environments and

17:24 what type of performance differences did

17:26 you see and then the second question is

17:28 since you've migrated over to miss and

17:30 you've come from like an incumbent kind

17:31 of driver has anybody leveraged the apis

17:34 and obtained data that you couldn't get

17:36 from the other provider and how are you

17:37 using those apis today

17:39 yeah

17:40 I can say we work with our Telecom team

17:44 quite a bit and they're deploying a lot

17:47 of Wi-Fi phones

17:48 and so to support e911

17:51 they have to they look at the API from a

17:54 missed and they're able to get the

17:55 bssids figure out what IP they're on and

17:58 based on our naming structure they know

18:00 where the the client is connected

18:03 the other side

18:05 they better still run SSH commands and

18:08 parts show show commands to figure out

18:10 that data because the API doesn't give

18:13 them everything they need

18:15 as for outdoor we have very little we

18:18 did put some on our building and it it

18:21 has been performing very well

18:23 um at the top of our parking deck it's

18:26 probably 150 feet

18:29 um or more

18:30 we get 200 megabits anywhere on that on

18:33 that parking deck

18:34 nice Jason not much outdoor in in your

18:37 environment so um we do actually have uh

18:40 so um the business that I support is a

18:43 largest grocery chain in Canada we've

18:46 got about 1100 grocery stores as part of

18:48 that we have garden centers so what we

18:51 do is we drop we drop an ap63 on the

18:54 side of the building and we then we use

18:55 an ap12 to mesh the point of sale lanes

19:00 that are in our parking lots to support

19:02 our our actually busiest time of the

19:04 year and that is you know the springtime

19:06 as those garden centers kick up so and

19:08 then so far it's been fantastic there's

19:10 been no issues whatsoever and we're

19:11 looking to expand our outdoor offering

19:14 um specifically in our supply chain

19:15 space awesome and you have some outdoor

19:17 yeah yeah so we have almost all of our

19:20 stores have outdoor curbside so we have

19:22 APS there but we also have I mean it's

19:24 not quite outdoor but we have wire uh

19:27 warehouse and Manufacturing and stuff

19:28 like that so it it's you know very

19:30 similar to outdoor in those large spaces

19:32 um and it's we we've got them

19:35 um as far as curbside it's worked great

19:38 um the only the only downfall I will

19:40 continue to Hound West and Jean until I

19:41 die for an integrated directional AP

19:43 that's right so you need that you need

19:45 the accessories here

19:47 and figure that out right here right now

19:49 so but so but yeah with working with

19:53 Excel text we have antennas that we use

19:55 and and the performance is great

19:57 um and as far as API

19:59 um we're just doing stuff every day

20:01 because it's basically just a Json

20:02 output you just interpret whatever you

20:05 want from it and um so you know we have

20:07 scripts that you know find find me APS

20:10 that have 100 megabit Uplink find me EPS

20:12 that have the wrong IP address find

20:14 meeps that are or find me clients that

20:16 have more of this installed or you know

20:18 just I mean the data is just there so

20:20 you can the script basically whatever

20:22 you want

20:23 awesome last question and then we'll we

20:26 we're we're going to a break right uh so

20:29 uh go ahead please

20:31 yeah I had a question regarding

20:34 um Legacy

20:36 devices uh iot and BYOD devices what

20:41 improvements in in metrics and data have

20:45 you guys seen when it comes to

20:48 supporting troubleshooting

20:50 older and upcoming newer devices that we

20:54 know all cause a lot of trouble for us

20:57 hmm oh I could definitely take this one

20:59 so

21:02 um well we have an iot device in our

21:05 stores that's responsible for some music

21:09 um it's a Raspberry Pi and once it gets

21:12 deployed

21:13 um you know it it stays and it's

21:15 supported by a vendor and it wasn't a

21:18 good Wi-Fi device it wasn't a good Wi-Fi

21:19 client we spent with the data that the

21:23 Mis platform was able to generate for us

21:24 we spent weeks working with the vendor

21:27 to try and isolate it and and modify the

21:29 device such that it would play nice and

21:32 in the end it wasn't going to so we we

21:35 turned back to the Miss team we said fix

21:37 it and less than 24 liters 24 hours

21:40 later we had a beta build that was

21:42 tested and validated and then a day

21:44 later it was deployed and addressed the

21:46 issue brought those devices online that

21:48 was one iot device so that was great

21:50 yeah one one per store I should say

21:53 um and then the other one was uh we've

21:55 got scales so you know you're checking

21:57 out your meat you whatever

21:59 um some of these scales are older than I

22:01 am

22:02 um and that's that that's hard for a

22:04 wireless device to play with current

22:07 generation technology and we had to

22:10 solve it again we solved the problem

22:11 with the Mis platform not by swapping

22:14 out the hardware very cost you know

22:16 prohibitive for us we didn't rely on the

22:19 vendor to make changes they weren't

22:20 going to make changes to a platform that

22:22 had expired

22:24 um we we basically tasked Miss with it

22:25 and they resolved it for us it took a

22:27 little bit longer than 24 hours but uh

22:30 but in the end they provided the

22:31 solution we implemented it and now our

22:33 scales are happy on the network and

22:35 people are buying product and it doesn't

22:37 notice the difference so very nice and

22:40 and the question came from a large

22:41 retailer I can't mention them uh but uh

22:44 uh very large so anyway uh thank you

22:47 very much I know we are out of time what

22:49 I can commit to you is uh these folks

22:52 are here uh they're here if you want to

22:55 uh tap on the shoulder and and ask more

22:57 questions tomorrow is the boot camp so

23:00 so definitely during all day tomorrow or

23:02 anytime this evening uh please connect

23:04 with them uh I think the the thing that

23:07 if you are new to Juniper mist

23:10 the thing that I want you to count on is

23:13 it'll be the best network experience

23:15 you've ever had

23:17 and more importantly it'll be the best

23:19 team you've ever worked with we take

23:21 pride in who we are as a company and how

23:23 we interact with our customers and so

23:25 anyway talk to our customers talk to us

23:27 we're going to a break but right after

23:29 break if you're on time if you're on

23:32 time I'm going to give away a piece for

23:34 everybody no I'm not gonna

23:37 I did that once and I'm still I lost a

23:40 person because of that so uh so but

23:43 we're gonna give away some great prizes

23:44 Beyond Time come back next is is all the

23:48 product updates so so actual roadmap

23:51 product updates from the wild Wireless

23:52 team the data center team our security

23:55 team is in the house and so the entire

23:58 product portfolio and advancements we're

24:00 making there is right after the break

24:02 please take a break and come right back

24:04 thank you very much

24:06 [Music]

24:18 thank you

24:20 [Music]