Juniper AI Care Service Datasheet
Download DatasheetServices overview
Today's organizations face ongoing pressure to adapt to dynamic market demands while maximizing their return on investment. The foundational tier of the Juniper AI Care Services portfolio, Juniper AI Care, delivers high-value services for enterprise customers with Juniper Wireless, Wired, or WAN Assurance. Through automated, AI-native support, AI Care ensures faster resolutions and enhanced operational efficiency, empowering organizations to focus on their core business objectives.
Services description
Designed to help customers maximize the value of their investment in Juniper campus and branch solutions, Juniper AI Care Services portfolio is the industry’s first service portfolio that delivers a true AI-native networking experience over the entire network life cycle—from deployment to ongoing operations and future growth.
Moving from the industry convention of reactive support to a proactive, all-encompassing approach, this three-tiered portfolio leverages AI-native insights and deep technical expertise to help your business surpass service-level expectations (SLEs).
The foundational tier of the service portfolio, Juniper AI Care, is included with Juniper Wireless, Wired, and WAN Assurance. With our 24/7 Juniper Technical Assistance Center (JTAC) support experts harnessing leading-edge AI technology, AI Care delivers faster, more efficient support. Automation and predictive analytics help ensure issues are identified and resolved faster. With AI Care, you can maximize network availability, optimize performance, and deliver outstanding user experiences from the very start.
Service portfolio
Figure 1: The three tiers of Juniper AI Care Services and included benefits
Features and benefits
Feature | Description | Benefits |
24/7 technical support | Access to 24/7 Juniper Technical Assistance Center (JTAC) with support experts to diagnose, troubleshoot, and resolve system problems quickly and efficiently | Enhanced network availability with round-the-clock expert assistance to resolve technical problems promptly |
Knowledge transfer webinar | Quarterly interactive webinars led by Juniper subject matter experts to share best practices for maintaining, operating, and optimizing your Juniper campus and branch solution | Maximized ROI from your Juniper campus and branch solution using expert guidance to take full advantage of available features |
Onboarding support | Device onboarding assistance provides guidance and troubleshooting for all campus and branch device onboarding issues during a pre-scheduled maintenance window with a Juniper onboarding expert engineer | Smooth and seamless rollout for accelerated time to value |
Hardware replacement | Multiple hardware replacement options to meet your business requirements | Business needs for network availability met with flexible options for hardware replacement |
Juniper Support Insights (JSI) | Reports and dashboards for installed base inventory, contract status, license information, proactive bug notifications (PBN), security incident response team (SIRT), and others | Improved network availability and planning using actionable operational health and life cycle insights |
Ordering information
The Juniper AI Care contract has a minimum term of 12 months.
The Juniper AI Care Service is available globally. For details, please contact your local Juniper authorized partner, Juniper Networks Account Manager, or your assigned Juniper Service Business Manager.
For additional details, such as scope, deliverables, eligibility, and exclusions, please refer to corresponding Service Description Document: https://support.juniper.net/support/guidelines/
About Juniper Networks
Juniper Networks is leading the convergence of AI and networking. Mist™, Juniper’s AI-native networking platform, is purpose-built to run AI workloads and simplify IT operations, assuring exceptional and secure user and application experiences—from the edge to the data center to the cloud. Additional information can be found at www.juniper.net, X, LinkedIn, and Facebook.
1000805 - 002 - EN JULY 2025