Privacy Policy 2017

Juniper Networks respects and is committed to protect the privacy of individuals who provide us with personal information, including personal information provided or made available by visitors to our website www.juniper.net and related sub-sites under this domain as well as other websites that we operate and that include a direct link to this privacy policy (our “Websites”). This privacy policy (“Policy”) describes our personal information handling practices in connection with our Websites and applies to Juniper Networks, Inc., 1133 Innovation Way, Sunnyvale, California 94089 USA (“Juniper Networks”) as data controller. 

From time to time, Juniper Networks may offer products and services that involve additional privacy-related issues. Please check the product page of our websites for information on such additional privacy-related issues. If there are contradictions between this Policy and the more specific information on a product page, then the latter shall prevail.

Personal information means any information that may be used to identify an individual. If we link other data with your personal information, we will treat that linked data as personal information.

Juniper Networks collects the following categories of personal information:

• First and last name,
• Email address,
• Postal or physical address or other contact information,
• Social media account information,
• IP addresses or other access log information,
• Credit card information, or
• Certain other information needed to answer a request, provide information and services or comply with various national, state, provincial or local governmental reporting requirements.

In addition, when accessing certain documents or services on our Website, visitors may be asked to provide certain information, such as how they can be contacted, where they work, and what they do.

To the extent permitted by applicable law, we and the third parties we engage may combine the information we collect from you over time and across our Website with information obtained from other sources. This helps us improve the overall accuracy and completeness of this information, and also helps us better tailor our interactions with you. Detailed information in this respect is described in the ‘Use of Cookies and Similar Technologies’ paragraph below.

If you choose to provide Juniper Networks with a third party’s personal information (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include forwarding reference material to a friend or job referrals.

We collect personal information for the purposes set forth below:

• Operation and maintenance of our Website,
• Viewing of product demonstrations and software trials,
• Accessing of white papers, ebooks, and other marketing collateral (Note: once you have registered for a white paper or tool, you may visit at any time using your password and user ID.),
• Participation in marketing promotions,
• Processing your order,
• Creating an account,
• Enabling the use of certain features of our products,
• Personalizing your experience,
• Participation in seminars, training courses or in-person or online events,
• Career opportunities,
• User surveys,
• Use of “Locate Channel Partner” page,
• Accessing of Secured Partner sites,
• Registration of products,
• Direct marketing by Juniper or its telemarketing service providers (e.g., marketing through physical mail, email, and social media),
• Responding to an inquiry,
• Providing technical support, consulting or cloud-based information security services,
• Better meet the needs of visitors to our Website to answer questions, and to improve delivery of information and services to visitors of our Website, and
• Other legitimate purposes permitted by applicable law.

The personal information we collect will be used solely by and transferred only to Juniper Networks, its offices and subsidiaries around the world, its resellers and distributors and service providers, which are those companies contracted by Juniper Networks to deliver requested information and services, and in such instances, only to the extent permitted by applicable law.

Additionally, an individual’s personal information is not shared outside Juniper Networks, except under conditions explained below and always in accordance with applicable law:

• When we have an individual’s consent to share the information;
• For legitimate purposes permitted by applicable law;
• If sharing an individual’s information is necessary to provide a product or service that is requested (If personal information is shared with third parties we will only provide the information they need to deliver the product or service. Also, such companies are prohibited from using such personal information for any other purpose);
• In connection with, or during the negotiation of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company;
• As part of a joint sales promotion or to pass sales leads to one of our distribution partners;
• To keep an individual up to date on the latest product announcements, product updates, special offers or other information we think he/she would like to hear about either from us or from our service providers (where we are permitted to send these types of communications);
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process, including to meet national security or law enforcement requirements;
• With law enforcement officials, government authorities, or other third parties as necessary to protect the rights, property, or safety of Juniper Networks, its business partners, you, or others, or as otherwise required by applicable law; and
• In aggregated and/or anonymized form which cannot reasonably be used to identify you.
  

Juniper Networks safeguards the security of the personal information and other data provided to us with appropriate physical, administrative and technical procedures. Inside Juniper Networks, personal information is stored in secure and controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Juniper Networks, its subsidiaries or service providers are located. When you use our Website, you are transferring information to the United States, where we operate our Website. While we strive to protect personal information, we cannot guarantee the security of the personal information provided to us as no transmission of information via the Internet can ever be completely secure. We urge individuals to protect their personal information when using the Internet by, for example, changing passwords often, using a combination of letters and numbers and making sure to use a secure browser.

If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Websites or by sending an email to you. You may have a legal right to receive this notice in writing or in any other form required by applicable law. To withdraw your consent from receiving electronic notice of a security breach, please notify us in writing by sending an email to privacy@juniper.net.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer so that our Website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Similar technologies are tools that can be used instead of or in conjunction with cookies, such as web beacons which are small non-recognizable pictures downloaded to your computer when a specific site is loaded.

When you visit our Websites, we may use cookies and similar technologies for the following purposes:

• To help us recognize you as a unique visitor (just a number) when you return to our Website,
• To allow us to tailor content or advertisements to match your preferred interests,
• To avoid showing you the same advertisements repeatedly,
• To develop leads for our internal sales group and our business partners and provide direct marketing communications to you if you have consented to receive such communications,
• To compile anonymous, aggregated statistics that allow us to understand how users interact with our site,
• To help us improve the structure of our Website (we cannot identify you personally in this way), and
• To protect the security of our Website.

Two types of cookies may be used on our Websites: session cookies (which are temporary cookies that remain in the cookie file of your browser until you leave the site) and persistent cookies (which remain in the cookie file of your browser for much longer, though how long will depend on the lifetime of the specific cookie).

You have the ability to accept or decline cookies by modifying the settings in your browser, as well as delete any cookies that have been installed in the cookie folder of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled/deleted. If you do not know how to disable or delete cookies for the browser you are using, you should select ‘cookies’ in the Help function of your browser to get more information.

Juniper Networks encourages all individuals who provide personal information to Juniper Networks to keep their personal information accurate and up to date. Personal information may in many cases be updated by an individual online. Individuals may also request access to their personal information and to have their personal information corrected, blocked or deleted in line with applicable law by sending an email to privacy@juniper.net.

We will retain your personal information as needed to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Websites do not target and are not intended to attract children under the age of 13. Juniper Networks does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

Juniper Networks’ Websites may provide links to other third party websites which are outside our control and not covered by this Policy. We encourage you to review the privacy policies posted on these third party websites.

Juniper Networks may amend this Policy from time to time, and if we make changes that affect the way we use your personal information, we will notify you by posting a revised statement on our Websites.

Residents of the State of California, under California Civil Code § 1798.83, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an opt-out or opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Juniper Networks qualifies for the alternative option. We have a comprehensive privacy statement, and provide you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices, please email us your request to privacy@juniper.net.

This document was last updated January 18, 2017.