AI for IT Operations (AIOps)

According to Gartner^®, AIOps combines big data and machine learning to automate IT operations, including event correlation, anomaly detection, and causality determination. AIOps helps IT organizations monitor, analyze, and manage their IT infrastructures more quickly and accurately.

No. AI for networking helps IT teams become more proactive and productive, allowing them to focus on more strategic activities, such as digital transformation initiatives. AI is a tool to help network engineers and network operators whose human expertise cannot be replaced by AI.

Users become more productive with a highly predictable and reliable network infrastructure. IT teams improve the efficiency and reliability of their operations, reduce downtime and outages, and improve the overall performance and availability of their services with networks that are automated, streamlined, and largely self-healing.

With Mist and the Marvis AI engine, we’ve seen customers reduce network-related trouble tickets up to 90%, reduce time spent managing the network up to 80%, and realize networking-related OpEx savings of up to 85%.

Mist, Juniper's AI-native networking platform, is foundational to how we deliver AIOps. The platform spans local wired and wireless networks, SD-WAN, Enterprise WAN Edge, data center, and security domains. Powered by the Marvis AI engine, Juniper AIOps ingests data from our wireless access points, Ethernet switches, Session Smart Routers, Edge Routers, firewalls, and third-party applications (like Zoom and Microsoft Teams) to provide real-time insights into user experiences and network health. And our Marvis AI Assistant provides simple recommendations to complex problems for faster troubleshooting. With Juniper AIOps, customers have seen improved network performance, simplified operator experiences, improved productivity, cost savings, faster deployments, and more.

Juniper’s AIOps with the Marvis AI engine empowers teams to become more proactive and productive so they can spend less time reacting to network issues and more time on strategic business initiatives. With streamlined and automated networking workflows and self-driving network capabilities, problems can be remediated, sometimes without human intervention, before they result in downtime and bad user experiences.

By providing faster problem resolution and minimizing the need for on-site visits, Marvis AI helps operators save significant time and reduce costs, as well as free up time for more strategic projects. Reducing on-site visits also helps organizations reduce their carbon footprint, supporting sustainability initiatives.

Juniper’s industry-leading AIOps leverages the Marvis AI engine to optimize experiences for both operators and end users. The Marvis AI engine provides greater network visibility and enables faster issue resolution with event correlation, anomaly detection, root cause identification, and self-driving networking operations. The Marvis AI engine simplifies network management and ensures end users get high-performing, reliable experiences.

Yes. The Marvis AI engine is natively integrated into the Mist platform for seamless networking, AIOps, and security management and operations. This integration allows businesses to leverage AI-native solutions without requiring extensive modifications to their current systems.

Juniper secures end user data by implementing various controls, such as encryption and obfuscation, including: 

• Access points (APs): Communication between the Juniper cloud and APs uses HTTPS/TLS with AES-128 encryption, and mutual authentication is provided by a combination of digital certificate and per-AP shared key created during manufacturing. A 4096-bit key is used for certificate signature 
• Switches and gateways: Communication is over SSH to the Juniper Mist cloud. With CloudX enabled on certain switch families, communication is over HTTP/TLS, over port 443, and SSH is not required 
• UI or API: API communication (including UI access) uses HTTPS/TLS and is encrypted with AES-256 
• Internal to cloud: Data within the cloud is stored using AES-256 encryption 
• Management/infrastructure console: Accessed over HTTPS connection using a 2048-bit RSA key 

Industry standard encryption is utilized for data communication across network administrators, infrastructure hardware/software, end users, and the Juniper cloud while stored data is block encrypted.

Yes. To build trust and confidence in our AIOps, we provide transparency in how we leverage AI/ML tools.

To learn more about the logic behind Juniper’s AI solutions, see our Explainable AI (XAI) webpage.

You’re in the right place! Sign up for an AIOps demo and experience the power of the Juniper AI-native networking platform. Built on an innovative microservices cloud platform and leading AIOps, it extends across your networking environment from wired/wireless access to local switching, security, data center, and the WAN.