Juniper AI Care Services Portfolio Datasheet

The Juniper^® AI Care Services portfolio for Juniper’s wireless access, wired access, and SD-WAN solutions helps you get the most out of your network—now and into the future. We combined our experts’ deep industry experience and knowledge into the industry’s first services offering to harness the power of AIOps over the entire customer lifecycle—from deployment to adoption to ongoing operations and future growth.

With the sheer volume of data traffic from digital applications, services, and content, smooth network operations are more critical than ever to ensure the seamless flow of information across organizations and, often, across the globe. At Juniper, we are leading the transformation of network operations with Mist^™, Juniper’s AI-native networking platform—trained with the right data, delivering the right results in real time, and built on the right infrastructure with the right security to deliver the outstanding experiences your users expect.

Juniper AI Care Services offer the industry’s first service portfolio that helps ensure a true AI-native networking experience over the entire customer network lifecycle—from deployment to ongoing operations to future growth. Moving from the industry’s usual reactive support to a proactive, all-encompassing approach, this portfolio leverages AI-native insights and deep technical expertise to help your business not just meet but surpass service level expectations.

Harnessing the power of the Marvis^® AI engine, our experts monitor your network’s health to anticipate, identify, and resolve concerns before they impact your business, helping ease deployment and simplify ongoing operations. These single points of contact actively tailor services to your needs and help bring new features to your network, keeping you ahead of the curve. With three tiers of AI Care available, you receive guidance to match your needs at every stage of your Juniper campus and branch solution’s lifecycle.

Juniper AI Care: Leverage AI-native insights to proactively and quickly identify and resolve network issues, ultimately improving uptime and end user satisfaction. It enhances your Juniper Assurance subscription(s) with round-the-clock technical support from our Juniper Technical Assistance Center (JTAC), including scheduled deployment-specific onboarding support. Through Juniper Support Insights (JSI), as well as Marvis^® AI Assistant and Juniper Premium Analytics with purchased subscriptions, enjoy proactive insights about your network to help inform decision-making.

Juniper AI Advanced Care: When added to Juniper AI Care, this AI-native service experience is personalized to your Juniper campus and branch solution via design reviews and technical consultations. A single-point-of-contact technical liaison provides high-touch operational assistance and technical consultation, as well as technical guidance for implementing our campus and branch solutions and adopting new feature releases. This level of service includes onboarding support with design review, two one-year individual All Access Training passes, and knowledge transfer.

Juniper AI Ultimate Care: Our highest tier includes all the benefits of Juniper AI Advanced Care, plus more. Utilizing Juniper’s powerful AI for network operations capabilities to maximize ROI, it is suited for organizations that have or plan to have multiple Juniper technologies or solutions in the network with Juniper Assurance. Tightly aligned with your network needs and business objectives, AI Ultimate Care provides comprehensive lifecycle support—from complete rollout assistance with AI Accelerate to proactive health checks that ensure ongoing network optimization.

For personalized, proactive service and account management, AI Ultimate Care offers a service advocate as a single point of contact to address all issues and entitlements and to conduct regular business review meetings, helping you stay ahead of the curve on our AI innovations and build long-term success.